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RETURNS (exchange / Refund)

The French plus size fahion brand, dedicated to chic and modern women

GENERAL CONDITIONS OF SALE JEANMARCPHILIPPE

PREAMBLE

These conditions of sale are concluded on the one hand by the company JEANMARCPHILIPPE, Public limited company with capital of 192,000 €, registered with the RCS of Paris under n ° B 325 372 878, whose registered office is located at the address 135 boulevard de Sébastopol in Paris (75 002), hereinafter referred to as "JEANMARCPHILIPPE" and on the other hand, by any natural or legal person wishing to make a purchase via thewebsite jeanmarcphilippe.com referred to below " the customer ".

These conditions are intended for a consumer who has full legal capacity, at least 18 years of age, or if he is a minor, he guarantees that he has parental authorization to place his order.

These general conditions are presented in French.

OBJECT AND ACCEPTANCE OF THE CONTRACT

The present conditions of sale aim to define the contractual relations between JEANMARCPHILIPPE and the Client as well as the conditions applicable to any order placed through thesite jeanmarcphilippe.com.

The validation of an order implies unreserved acceptance by the Customer of these conditions of sale.

These conditions of sale will prevail over any other general or specific conditions not expressly approved by JEANMARCPHILIPPE.

JEANMARCPHILIPPE reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the Customer.

CHARACTERISTICS OF THE GOODS OFFERED

The items offered for sale are those which appear in our catalog published on our site jeanmarcphilippe.com . Each product is accompanied by a description and a photograph.

The photographs in the catalog are as accurate as possible and fall within the contractual field. However, we inform the Customer that they cannot ensure perfect similarity. The colors of the articles could not correspond to the real colors under the effect of the internet browser, the screen, or even the high-tech support used.

PRICES

The prices appearing in the catalog are prices including all taxes, in euros, and taking into account the VAT rate applicable on the day of the order; any change in the rate may be reflected in the price of the products. JEANMARCPHILIPPE reserves the right to modify its prices at any time, it being understood however that the price appearing in the catalog on the day of the order will be the only applicable to the Customer. The prices indicated do not include delivery costs.

ORDER

The procedure to follow

The Customer who wishes to buy an item must:

  • complete the identification form on which he will indicate all the contact details requested or give his Customer number if he has one;
  • fill in the online order form giving all the references of the chosen articles;
  • confirm your order after checking it;
  • make the payment under the conditions provided;
  • confirm his order and payment. The confirmation of the order implies acceptance of these conditions of sale, the acknowledgment of having perfect knowledge of them and the renunciation of availing oneself of its own conditions of purchase or other conditions. All the data provided and the confirmation recorded will constitute proof of the transaction. Confirmation will be worth signing and acceptance of transactions. JEANMARCPHILIPPE will communicate by email the confirmation of the recorded order.

JEANMARCPHILIPPE reserves the right to refuse an order in the event of abusive returns.

 

  • Customer Responsibility

JEANMARCPHILIPPE cannot in any case be held responsible in the event of input error or transmission of an input error that does not allow delivery of the confirmation email and / or Articles.

 

  • Availability

JEANMARCPHILIPPE undertakes to deliver the items ordered within the limits of available stocks. If a product is unavailable, JEANMARCPHILIPPE will offer a refund of the price corresponding to this product, within a maximum of 15 days following the payment.

 

SATISFIED REFUNDED

JEANMARCPHILIPPE allows the Customer to benefit from a withdrawal period of fourteen days. This period begins to run from the date of delivery of the order.

  • For France and the Benelux (Belgium, Luxembourg, Netherlands), the customer has a free return label accessible from the history of their orders. For any return for reimbursement, a return processing, product repackaging and reimbursement management package of € 6.90 incl. Tax will be deducted from your reimbursement. The reimbursement will be made within 5 days of receipt of the return package.
  • For other countries, return costs remain the responsibility of the Customer, JEANMARCPHILIPPE agrees to reimburse him all of the returned items, excluding transport costs, within 5 days from the date of receipt of the package by JEANMARCPHILIPPE.

RETURNS: EXCHANGES - ASSETS - REFUNDS

JEANMARCPHILIPPE gives Customers the opportunity within 14 days:

to exchange one or more items via the jeanmarcphilippe.com site and in the JEANMARCPHILIPPE boutique (see list of shops)

to receive a refund only via the jeanmarcphilippe.com site

to obtain a credit note via the jeanmarcphilippe.com site OR directly in the JEANMARCPHILIPPE store.

The customer can use the credit valid for 6 months from the date of issue, directly online for any new order, or in any JEANMARCPHILIPPE store.

 

  • For France and the Benelux (Belgium, Luxembourg, Netherlands), the customer has a free return label accessible from the history of their orders. For any return for reimbursement, a return processing, product repackaging and reimbursement management package of € 6.90 incl. Tax will be deducted from your reimbursement. The refund will be made within 15 days of receipt of the return package.
  • For other countries, return costs remain the responsibility of the Customer, JEANMARCPHILIPPE undertakes to reimburse him all of the returned articles, excluding transport costs, within 15 days from the date of receipt of the package by JEANMARCPHILIPPE.

You are advised to make your return by "Colissimo" so that your package is insured in the event of loss.

Refunds are made only for online purchases, by bank transfer or by Paypal transfer. No refund can be made in the JEANMARCPHILIPPE boutique.

The reimbursement will take place within 5 days (excluding weekends and holidays) from the date of receipt of the "return package" by JEANMARCPHILIPPE. The Customer will be informed by e-mail of the follow-up of his refund.

In the event that the product ordered is defective or if it does not correspond to the item ordered, the customer can request its exchange or refund. The delivery costs will then be borne by JEANMARCPHILIPPE.

Note that this right of return can only be accepted for items returned in a condition allowing their re-sale by JEANMARCPHILIPPE. Items returned, worn, damaged, soiled, washed, retouched or devoid of their two labels will not be accepted.

"Protective masks" accessories, due to sanitary conditions and in order to limit the spread of viruses, cannot be returned. After receipt and within a maximum of 24 hours after receipt of the product, in the event of a product defect, a new mask can be sent to you on request from our customer service. In this case please send your exchange request to our customer service including a photo of the defect encountered. In case of validation of your request, a new mask will be sent to you.

 

PAYMENT TERMS

The price is payable when ordering.

Payments will be made by bank card; they will be carried out through a security system. JEANMARCPHILIPPE has adopted the SSL (Secure Soket Layer) protocol so that the information transmitted is encrypted by software and that no third party can become aware of it during transport over the network. To protect the Customer against possible intrusion, JEANMARCPHILIPPE does not store bank card numbers on its computer servers.

DELIVERY

  • Delivery terms

Deliveries are made to the address indicated in the order form via Colissimo Expert.

Products purchased on the Site are delivered in France and internationally.

  • Deadline

JEANMARCPHILIPPE undertakes to make delivery no later than the date indicated in the order confirmation message.

In case of delay in delivery, or unavailability of the ordered item, JEANMARCPHILIPPE informs the Customer by email as soon as possible and proposes a new date and / or if applicable, a similar item available.

  • Delivery

Delivery costs are free for any order of an amount greater than or equal to 79 euros including tax for deliveries in mainland France and the Benelux. Below, they are in the amount of 7.95 euros including tax in mainland France and the Benelux.

For orders abroad, delivery costs are offered from an amount greater than or equal to 250 euros including tax. Below, they are calculated automatically during the creation of your basket.

Monitoring of delivery

The Customer can track their order directly on the site of our service providers using a tracking number communicated by email when the package is sent by JEANMARCPHILIPPE.

PLEASE NOTE: For all Colissimo orders without signature, in the event of loss or theft, JEANMARCPHILIPPE will not be held responsible, and no compensation will be possible.

 

GUARANTEES

All products supplied by the seller benefit from the legal guarantee provided for by articles 1641 and following of the Civil Code. In case of non-conformity of a product sold, it may be returned to the seller who will take it back, exchange it or refund it. In this case, returns must be made by post to the following address: Boutique JEANMARCPHILIPPE, 135 boulevard sébastopol 75002 Paris within fourteen days of delivery.

Whatever the problem concerning your article, it is imperative to enclose with the defective article a copy of the invoice and the return slip.

RESPONSIBILITY

JEANMARCPHILIPPE, in the online sales process, is only bound by an obligation of means; its responsibility could not be engaged for a damage resulting from the use of the Internet network such as loss of data, intrusion, virus, breakdown of the service, or other involuntary problems.

 

INTELLECTUAL PROPERTY

All elements of thesite jeanmarcphilippe.com are and remain the intellectual and exclusive property of JEANMARCPHILIPPE.

No one is authorized to reproduce, exploit, repost, or use for any reason whatsoever, even partially, elements of the site whether software, visual or audio. Any simple link or hypertext is strictly prohibited without the express written agreement of JEANMARCPHILIPPE.

PERSONAL DATA

JEANMARCPHILIPPE collects personal information from the Customer for processing and routing orders, preparing invoices and monitoring commercial relations. By identifying himself on the site, the Customer undertakes to provide sincere and true information concerning him (the communication of false information is contrary to these General Terms and Conditions of Sale) and thus authorizes JEANMARCPHILIPPE to collect, process and use the information on concerning.

JEANMARCPHILIPPE is the sole holder of information concerning the Client. In accordance with the law n ° 78-17 of January 6, 1978 "Computing and Liberties", the Customer has a right of access, deletion, rectification and opposition to the personal data concerning him. It is enough for him to write to us online at Customer Service or by mail to JEANMARCPHILIPPE 135, boulevard sébastopol 75002 Paris, indicating name, first name, email address, address and, if possible, the Customer reference.

The automated processing of information, including the management of the e-mail addresses of users has been the subject of a declaration to the National Commission for Data Protection (CNIL) under the receipt number 1764189 v 0

ARCHIVING

JEANMARCPHILIPPE archive purchase orders and invoices on a reliable and durable as a true copy in accordance with article 1348 of the Civil Code. The computerized registers of JEANMARCPHILIPPE will be considered by the parties as proof of communications, orders, payments and transactions between the parties.

APPLICABLE LEGISLATION / COMPETENT JURISDICTION

These online sales conditions are subject to French law. In the event of a dispute on the substance or the form, the French courts will have sole jurisdiction.

CONTACT US / AFTER SALES SERVICE

If you wish to contact us, our Customer Service is available to you by e-mail at marion@jeanmarcphilippe.com


Sylvie R.

A varied and modern collection, good quality products and made in France. That happiness thank you very much!

All reviews

INTERNATIONAL DELIVERY

3 to 5 days
Free Delivery over 250€
in France

CUSTOMER CARE SERVICE

01.85.14.62.85
Mardi/Jeudi/Vendredi
10h30-13h - 14h-18h00

RETURNS

Refund
& échange de taille

SECURED PAYMENTS

Carte Bleue, Visa
Mastercard, American
Express, Paypal