RETURNS (exchange / Refund)
The French plus size fahion brand, dedicated to chic and modern women
If after receiving his order, the customer is not satisfied, JEANMARCPHILIPPE allows him to change the size of the item purchased or return it, within 14 days, to from the date of receipt, provided that the garment has not been used and is not damaged. Therefore, JEANMARCPHILIPPE cannot accept exchanges or returns of used or damaged clothing (unless it is a defective item). JEANMARCPHILIPPE allows the Customer to benefit from a withdrawal period of fourteen days. This period begins to run from the date of delivery of the order.
We will not accept the exchange of one model for another different one; you can only exchange the size.
To exchange an article for another, it will be necessary to return it, then place a new order. Any return of purchased items must be carefully packaged and you must enclose with your package the delivery note or return form duly completed. In order to make your return, in your order history, simply select your order and finally click on the "generate a return" button.
Any exchange of an item is carried out by creating a credit note on the initial order which allows the new exchange order to be created. In the event of a return following an exchange, a credit note for the amount of the initial order minus a flat rate of 15€ including logistics and repackaging costs will be credited to your account. This credit note cannot be refunded. This credit note can be used for a period of 6 months on the jeanmarcphilippe.com website.
The delivered products have a label with a security seal, which should only be removed if you wish to keep the article. We advise you to remove this label only after trying on. Any item returned without the tag with attached security seal cannot be refunded.
For France and Benelux, you will be able to download your colissimo return label and your return slip. A printable return slip must be attached to your package. You will find it in the "Returns" section. You just need to drop off your package at colissimo relay points or at the post office.
For other countries, the return costs are your responsibility and we will fully reimburse your order without charge in the event of a refund request. For exchanges, the return is your responsibility and the sending of the product exchange is the responsibility of JEANMARCPHILIPPE.
After receiving your package, we will exchange the size or refund your order.
Return service JEANMARCPHILIPPE
135, boulevard sébastopol
Free Internation Delivery
10h30-13h / 14h-17h30
& Size exchange
Credit Card, Paypal